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Monroe County DSS Financial Assistance Division Details Page

Monroe County DSS Financial Assistance Division
111 Westfall Rd.
Rochester, NY - 14620
(585) 753-6298
Fax Number: (585) 753-6296

Monroe County DSS Financial Assistance Division Details

The Supplemental Nutrition Assistance Program, commonly known as SNAP, is a federally funded program that assists low-income households purchase nutritious food at authorized grocery stores and other retailers. Individuals must apply for this program and provide all the required documentation.  If approved, recipients receive an electronic benefit card (EBT), which is similar to a debit card. The SNAP benefit is provided monthly directly into the EBT card. Amount of SNAP benefit is based on household size, income and other factors.


  • Social security numbers
  • Proof of residence 
  • Proof of alien status 
  • Proof of earned Income and unearned Income 
  • Proof of child care expenses if applicable
  • Proof of medical expenses if applicable 
  • Additional documentation pertinent to program guidelines might be requested

Eligible Purchases:

  • Breads and cereals
  • Fruits and vegetables
  • Meats, fish and poultry
  • Dairy products
  • Seeds and plants which produce food for the household to eat

Ineligible Purchases (SNAP benefits cannot be used for):

  • Beer, wine, liquor, cigarettes or tobacco
  • Any nonfood items, such as: pet foods, soaps, paper products, household supplies, vitamins and medicines
  • Food that will be eaten in the store
  • Prepared or hot foods

Contact 585-753-2740 for additional information or call 585-753-6960 to have an application mailed to you. 

Need More Information

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User questions and answers

Help our users find out more about Monroe County DSS Financial Assistance Division.

How long does it take for my application to get approved?

3 days

Wednesday, May 4, 2022

three days

Wednesday, November 17, 2021

3 days.

Tuesday, November 16, 2021

30 days

Sunday, October 24, 2021

What are the types of assistance I can apply for in this office?

Rent, Stamps, Job.

Tuesday, November 16, 2021

Do I need to make an appointment or can I just come in?

What type of documentation do I need to apply for food stamps?


  1. 2019-09-30 14:39:29

    I was on hold today from 2:00pm until almost 3:30 without gettng through. Need to request late paperwork request for my brother Richard Jewett. He doesn't read well and when confused will mail documents to me for clarification. Only problem is that I am in Florida so his requested form and documentation will be late.

  2. 2021-07-21 10:47:51

    I have been waiting for my SNAP call to verify a continuing of SNAP benefits and was sent a dispatch saying I would receive a call. There has been no call.

  3. 2021-09-02 05:17:03

    I have a Snap Application pending and need it extended but I have to call the Rochester Office I have called and can never get though.

  4. 2021-12-29 15:30:47

    I never received my snap benefit card.

  5. 2022-02-17 11:21:22

    I was told that I have been approved for SNAP. All I had to do was send back the landlord statement and other paperwork and I would get the Benefit card. This was a month ago and still nothing. I have been calling and have been on hold for hours, no one answers the phone. Very discouraging.

  6. 2022-03-10 11:42:14

    I received a letter stating I missed the call from snap. So I called and I have been on hold over 2 hours. I hung up and called back and was told to call at a later time.

  7. 2022-05-12 13:42:55


  8. 2022-08-12 06:45:22

    I have been calling about a problem with SNAP 111 Westfall tells me to call St Paul location tor they now handle all active Snap cases . I have been on hold ALL DAY every day for 2 weeks, No answer ever and 111 Westfall Rd continues to get calls that St Paul is not picking up. Case workers at 111 are just as frustrated with St Paul not picking up, People are calling Medicaid Workers to ask about SNAP.

  9. 2022-10-27 00:48:52

    I was on hold for over 1:30 minutes for 3 days straight finally got through, didn't really get an straight answer on where my extra benefit was, just told me this week or next, well next is a new month. So does no good to call people, should be treated better than this.

Post Comments and Reviews

Comments are made for SnapOffices.com reviews of Monroe County DSS Financial Assistance Division, or updates to be made to our website. If you need to contact Monroe County DSS Financial Assistance Division, you will need to call them at the phone number provided or visit the website we provide for them above.

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